Contact Chemshopz.com

Our Commitment to Quality Service

At Chemshopz, our dedication to the scientific community goes beyond providing high-purity research chemicals. We are committed to offering world-class customer support to match the quality of our products. We understand that your work is important and time-sensitive, which is why our team is trained to handle your inquiries with professionalism and efficiency. Every question, from a simple order update to a complex product-specific query, is treated with the utmost importance. Our goal is to ensure you have a seamless experience from the moment you browse our catalog to the successful delivery of your order.

Our Standard Response Time

After you submit an inquiry through our contact form, you can expect a personal response from one of our team members within 24 business hours. Our official business hours are Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays. Messages received outside of these hours will be addressed promptly on the following business day. We appreciate your patience as we give each customer’s message the attention it deserves.

For a Faster Resolution

To help us resolve your query as quickly as possible, please have any relevant information ready. If your question is about an existing order, including your Order Number in your message will allow us to immediately access your details. For questions related to a specific product, providing the full product name and any associated product code will help our technical team provide you with the most accurate information without delay.